A Filipina woman residing in the United States who insulted call center agents from the Philippines goes viral in the social media.

Call center agents are the people who were receiving an incoming call and handling outgoing calls for a business. They also handle account inquiries, customer complaints, and even support issues.

In order to become an effective customer service representatives, discipline and communications skills are required. BPO companies usually hire competitive call center agents to address customer complaints.

Recently, the Facebook page “Buhay Call Center Agent” has shared how a Filipina woman residing in America insulted her fellow Filipinos working in a call center in the Philippines.

The social media page uploaded the post of the arrogant woman identified as Jhenny Gacasa criticizing the Filipino call center agents.

Here is the post:

“Bring call center back to America!!!!

Employ 100% Fluent speakers.

I can tell by the accent that they are from out of states and some are from the Philippines, its so frustrating because they CAN speak ENGLISH but DOESN’T seem to understand the problem or the issue. It is ABUSED OF MY TIME to be on the phone for freaking 1 hr and it suck!! MAKA ENGLISH LANG..TANGA NAMAN, KAASAR!

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