"A diversion by its very nature is unscheduled -- diversion due to medical emergency or any other reason. In such cases unless dispensation (variation) is accorded, flights will be grounded and passengers put to untold hardships. This is not to mention the huge penalties involved," an airline official said.
Among the 323 passengers in this particular flight, 41 were on wheelchair-bound and two infant. There was an autistic child on-board as well. This was her first trip and the paramedics had to be called in at Milwaukee as she was in distress.
Milwaukee airport itself was in distress due to diverted flights and did not have a gate available for the passengers to disembark.
The delay has had a snowballing effect in the entire operation at Chicago as the Delhi-bound flight was delayed by over 28 hours, causing harassment for other passengers who were booked in this flight in subsequent journeys.
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