A passenger captured a baggage handler mishandling luggage on camera at Manchester airport. Elizabeth Evans recorded a video of the handler throwing the luggage onto a trailer after her Ryanair flight from Malaga landed in Manchester. Evans expressed shock as she watched her own suitcase being thrown into the air before landing on the ground. ‘That’s mine yeah,’ she is heard saying in the video.
“I’m very angry and shocked. It was a new case. The case is dinted and the protective layer has been torn off it,” the 28-year-old, from Bury, told Metro. In the video, one can easily see how harshly the bags are being tossed on the trailer. The video was shared by Evans on Twitter and it soon caught a lot of attention.
@manairport thank this member off staff for ruining my new case !!! Ryanair flight from Malaga pic.twitter.com/dEyaxPOraS
— Elizabeth Evans (@eaevans1990) September 20, 2018
Evans also tweeted the flight number and how no action was taken by the airport authorities even after 12 hours of the incident.
Nearly 12 hours later plus going viral still no apology from @swissport think @Ryanair need new handlers xx flight FR3233 from Malaga xx
— Elizabeth Evans (@eaevans1990) September 20, 2018
After the incident went viral and was reported, Manchester Airport CEO Andrew Cowan then released a statement vowing to crackdown on ground handlers causing damage to passenger belongings.
Manchester Airport's CEO has vowed to crack down on ground handlers following an incident yesterday, which showed employees of Swissport, the handler employed by Ryanair, causing damage to passenger belongings. pic.twitter.com/jbdtDlAB0u
— Manchester Airport (@manairport) September 21, 2018
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