Air India has announced that it will discontinue its complimentary laundry service for pilots and cabin crew during international layovers from 1 July as part of its ongoing cost-cutting and operational efficiency measures.
According to an internal communication, the airline said the existing laundry service for domestic layovers will remain unchanged, while crew members staying overseas will instead be provided with an iron and ironing board in their hotel rooms.
Employees who require additional uniform sets can also request them through the airline's internal portal before their scheduled assignments. However, the airline clarified that complimentary laundry services will continue during international flight diversions and overseas simulator or classroom training sessions.
Key Highlights
-
Complimentary laundry service for international layovers ends from 1 July.
-
Domestic layover laundry facilities will continue as usual.
-
Crew hotels will provide irons and ironing boards for uniform maintenance.
-
Additional uniforms can be requested through Air India's internal portal.
-
Exceptions apply for international flight diversions and overseas training programmes.
The decision has drawn criticism from several pilots and cabin crew members, who believe maintaining clean uniforms is essential to the airline's professional image, particularly on international routes.
Some employees questioned whether the move aligns with Air India's ambition to compete with leading Gulf carriers such as Emirates, Etihad Airways, and Qatar Airways, while others argued that the cost savings may be minimal compared to the airline's broader financial challenges.
The policy comes as the Tata Group-owned carrier continues its long-term transformation plan focused on improving operational efficiency, modernising its fleet, expanding its network, and working towards sustainable profitability.
Share This Post
