The so-called elitist of the world, can never really have an eye for humanity. This time, a 3-year-old became the subject of their wrath.
According to the Times of India, a cabin crew in an unapproachable manner asked the child and the family to deboard the plane because he was crying. The crew asked the child to be seated, which made him even more scared of the plane and where he was, after which he started sobbing profusely.
Indian family offloaded by @British_Airways over 3 year Child’s crying.
— Zeba Warsi (@Zebaism) August 9, 2018
Joint Secy level officer has written to minister @sureshpprabhu alleging racism and discrimination by British Airways. Airline says they’ll investigate the incident.
Letter copy attached. pic.twitter.com/ENHw3VEFiD
The aircraft which was on its way to take off then returned to the terminal and deboarded the Indian family along with some other Indians sitting behind them. The incident took place on 23rd July on a British Airways London-Berlin flight (BA 8495).
The concerned person has now filed a complaint with Aviation Minister Suresh Prabhu in which he has alleged “humiliation and racial behaviour” by the airline. However, in their response, the British Airways said it does not “tolerate discrimination of any kind”, adding that an investigation is underway.
Family offloaded from BA flight ‘over crying 3-yr-old’
— Never Fear To Speak The Truth (@EmpoweringGoa) August 9, 2018
An Indian family has alleged that a leading European airline offloaded them from the flight because their three-year-old crying child. @British_Airways
British Airways crew shouted at my son: You bloody keep quiet otherwise you will be thrown out of the window.
— Tarun Shukla (@shukla_tarun) August 9, 2018
One more reason we need more of our own airlines to swap 70% foriegn airline control of our market @airindiain @jetairways @airvistara@IndiGo6E https://t.co/HcfwqhPVsj
Obnoxious behavior by British Airways and full sympathy with Indian family.
— Garvit Bhartiya (@MODIfyIndia) August 9, 2018
But can a IAS officer use official letterhead with national emblem for personal complaint? https://t.co/VNSiyBUa4q
“We take such claims like this extremely seriously and do not tolerate discrimination of any kind. We have started a full investigation and are in direct contact with the customer,” a British Airways spokesperson was quoted by Times of India as saying.
But the officer has a different story to tell. The concerned person in his letter wrote to Prabhu that “My son got terrified and started crying (inconsolably). Another Indian family sitting behind us offered the child some biscuits to console him. My wife again put the boy on his designated seat and fastened the seat belt even though he kept on crying,”
“The same crew member came again and shouted at my son that ‘you bloody keep quiet otherwise you will be thrown out of the window’ and we would be offloaded. We were petrified,” it added.
It's quite bizarre for an international airline to behave like this with its passengers, who have paid the full fee for the service. And while they say things like no discrimination, we know that this might have never happened to a Brit.
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